T&C's | ADORE FLOWERS

Terms & Conditions

Flower Bouquets & Products T&C's

Products
1.1 All Products on this website (which may vary from time to time) are available in LOUTH, UK

1.2 Certain Products may be delivered by us in bud to ensure longer life.

1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.

1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

Prices
2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.

2.2 All prices shown are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.

Order / Payments
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

3.2 Submitting your Order is subject to our acceptance of the order and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.

3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.

Delivery
4.1 Our delivery service is only within the LOUTH, UK area.

4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you
request on the next working day.

4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall
either make alternative arrangements or shall reimburse your payment in full.

4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
Please be advised that we are unable to deliver wines, and plants to Funeral Directors, Hospitals, airports or ships.

4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.

4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

4.10 When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.

Cancellation
Unfortunately due to the nature of the business no Cancellations are accepted. However we are more than fair and cancellations can be discussed with the florist and possibly actioned but depending upon the stage your order will be at that time. for example if your order has been made or delivered then cancellations will not be possible.

5.1 To amend or cancel your order, please contact us Directly using the contact details set out in Section 6 below.

5.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Customer Services
6.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to:
Adore Flowers Louth
83 Brackenbourgh Road
Louth
LN11 0AD
Or Call us directly on 07884403328

6.2 Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

7.2 (a) We accept liability for death or personal injury arising from our negligence. (b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products. (c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out
of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the Products supplied. (d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

General
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and
understanding between you and us relating to the subject matter hereof.

8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Wedding Flowers T&C's

Booking Fee
To book your wedding flowers we ask for a £50 booking fee. This booking fee is non-refundable and is deducted from your final wedding flowers invoice. Once the booking fee has been received, your event is booked with us. Prices and dates are secure unless stated otherwise.

Quotation & Payment
A quotation for the cost of your wedding flowers will be sent to you after your free consultation. Quotes are valid for 30 days. You are free to make changes to your order up until 30 days before the wedding day. You will receive a final invoice approximately 30 days before your wedding. Payment is accepted by cash or bank transfer. Payment in full is required at least 14 days before your wedding day. If payment is not received, flowers will not be ordered.

Cancellation
In the unfortunate event of cancellation, the booking fee cannot be refunded. Complete cancellation of the wedding must be advised in writing. In the unlikely event that I have to cancel for unavoidable circumstances, for example in the event of fire, natural disaster, death, serious family illness or tragedy all money paid by the client will be repaid. The company are only responsible for refunding moneys paid, and not anything to do with any other costs incurred by the inconvenience. All reasonable efforts will be made by my company to find a replacement florist option to be paid for by the client. If we have to take the decision to cancel due to slander, abusive conduct etc, all moneys paid are forfeit and there is no right to any refund.

There are no refunds for cancellations of individual items after the final balance has been paid, unless by the agreement of both parties. Cancellations made less than two weeks before the wedding date may forfeit full payment if Adore Flowers Louth has ordered flowers and the order cannot be cancelled.

Postponement or Cancellation due to Corona Virus / other pandemic

I value the health and welfare of my clients and this is my policy regarding a postponement or cancellation due to Corona Virus. If you are postponing your wedding, please check availability with us, as your booking fee is non refundable if we already have a booking for your new date. If we are available, your booking fee will be transferred to your new date. Please bear in mind that availability of certain flower varieties will change from season to season. If the postponement/cancellation is prior to ordering your wedding flowers, I will be happy to use your booking fee for a future date. If your flowers have been ordered, received, processed and/or designed, you will be financially responsible for the flowers and all labour provided. The remaining balance can be applied to a future date. At no point can Adore Flowers Louth refund any or all of the
payment received.

Charges will be made for any damage to glassware/china etc. Replacement of goods is charged at the current purchase price. It is the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault. Equipment hired remain the property of Adoreflowerslouth at all times.

Photographs
Adore Flowers Louth reserve the right to take photographs of flowers and the setting prior to the event which may be used for promotional purposes.

Responsibility

Adore Flowers Louth accept no liability for injury, loss or damage to the hirer or any third party with regard to any equipment hired for use at the event. It is up to the Client to provide correct locations for deliveries. We shall not take responsibility for lateness caused by an incorrect address.

Complaints
Any complaints must be made within 24 hours along with photographic evidence. No responsibility can be taken with regards to poor condition once flowers have been approved. Approval of flowers and decorations is sought 30mins post arrival / arranged.

Terms and Conditions may be updated at any time. By paying you booking fee, you are agreeing to any changes that are made. These will always be minor changes to wording only. Any major changes will be presented to you via email.

Funeral Flowers T&C's

Funeral Flowers
A quotation for the cost of your funeral flowers will be sent to you after your free consultation. Quotes are valid for 10 days. You are free to make changes to your order up until 10 days before the funeral day. You will receive a final invoice before the funeral. Payment is accepted by cash or bank transfer. Payment in full is required at least 5 days before delvery / collcetion. If payment is not received, flowers will not be ordered.

Cancellation

Unfortunately due to the nature of the business no Cancellations are accepted. However we are more than fair and cancellations can be discussed with the florist and possibly actioned but depending upon the stage your order will be at that time. for example if your order has been made or delivered then cancellations will not be possible.

Availability of Flowers
We do not guarantee specific stem types. We will work with your wish lists and if available we will include your specified flowers/foliages. However, if they are unavailable or of poor quality, we will use suitable alternatives which match closest to your requirements. All fresh flowers are subject to availability and undergo stringent quality checks..

Photographs
Adore Flowers Louth reserve the right to take photographs of flowers and arrangements prior to the event which may be used for promotional purposes. No personal details will be photographed or published.

Complaints
Any complaints must be made within 24 hours along with photographic evidence. No responsibility can be taken with regards to poor condition once flowers have been delivered.